Privacy Policy

Last Updated: 15 January 2016

1. Introduction

This Privacy Policy explains how Intella (“Intella”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you access or use the Intella platform, including our website, applications, and related services (collectively, the “Services”).

By accessing or using Intella, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must discontinue use of the Services.

2. Platform Role & Intermediary Status

Intella operates solely as a technology platform that facilitates discovery, booking, and payment for one-to-one conversations between independent users (“Hosts”) and consumers (“Users”).

Intella does not provide professional, legal, financial, medical, or other advice. Any guidance, opinions, or information shared during conversations are provided solely by Hosts in their individual capacity. Intella does not endorse, verify, or guarantee the accuracy or outcomes of such conversations.

3. Information We Collect

a. Personal Information You Provide

  • Name, email address, phone number
  • Account login credentials
  • Profile information, biography, experience, and categories
  • Booking details and communication metadata
  • Support requests or direct communications with Intella

b. Payment Information
Payments are processed by third-party payment gateways. Intella does not store full card numbers or sensitive payment credentials. We may retain transaction identifiers, payment status, and related metadata for reconciliation, refunds, compliance, and audit purposes.

c. Information Collected Automatically
  • IP address and approximate location
  • Browser type, device information, operating system
  • Usage logs, timestamps, pages viewed, actions taken
  • Error logs and diagnostic data

4. Sensitive Personal Information

Intella does not intentionally collect or process sensitive personal data such as biometric information, health data, religious beliefs, caste, sexual orientation, or government-issued identifiers.

5. How We Use Your Information

We process personal information for the following purposes:

  • Account creation, authentication, and management
  • Facilitating bookings and payments
  • Customer support and issue resolution
  • Platform security, fraud detection, and abuse prevention
  • Service improvements, analytics, and performance monitoring
  • Legal compliance and enforcement of our Terms

6. Legal Basis for Processing

We process personal data only where legally permitted, including:

  • Your explicit or implied consent
  • Performance of a contract (providing Services)
  • Compliance with legal obligations
  • Legitimate business interests such as platform safety

7. Sharing of Personal Information

Intella does not sell personal information.

We may share personal data with:

  • Payment processors and financial service providers
  • Cloud hosting, analytics, and infrastructure vendors
  • Law enforcement or regulatory authorities when required
  • Successor entities in case of merger or acquisition

8. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, improve performance, and understand platform usage. You can control cookies through your browser settings; however, disabling cookies may affect certain features.

9. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When no longer needed, data is securely deleted or anonymized.

10. Data Security

Intella implements reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Refunds & Transaction Disputes

Refunds are governed by Intella’s Refund Policy. Intella facilitates refunds in accordance with platform rules but is not responsible for disputes arising from services delivered by Hosts.

12. Children’s Privacy

Intella is primarily intended for individuals who are eighteen (18) years of age or older.

Individuals under the age of eighteen (18) may use the platform only under the direct supervision of a parent or legal guardian who agrees to be bound by our Terms of Use and assumes full responsibility for the minor’s account, payments, communications, and compliance.

Minors are not permitted to independently create accounts or enter into paid transactions.

We do not knowingly collect personal information from minors without verified parental or guardian involvement. Where we become aware that personal data has been collected in violation of our Terms, we reserve the right to suspend or terminate the account and delete the associated data.

Intella may request proof of age at any time to verify compliance with eligibility requirements.

13. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to certain processing activities
Requests may be submitted via the contact details below.

14. Third-Party Links

The Services may contain links to third-party websites. Intella is not responsible for the privacy practices or content of such websites.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page. Continued use of the Services constitutes acceptance of the updated policy.

16. Contact Information

For privacy-related inquiries, requests, or complaints, contact:

contact@intella.in